Location: Rawalpindi (Onsite)
Job Type: Full-Time
Department: Revenue Cycle Management (Medical Billing & AR)

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Position Overview

We are seeking an experienced Senior Team Lead / Associate Manager to oversee day-to-day RCM operations, including medical billing, charge entry, claim submission, AR follow-up, payment posting, and denial management. This hybrid leadership role requires hands-on expertise in U.S. medical billing and the ability to manage and develop teams while ensuring high performance and client satisfaction.

This role is ideal for a candidate who has extensive experience in U.S. RCM and is ready to lead teams, manage client relationships, and drive operational excellence.

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Key Responsibilities

1. Leadership & Team Management

• Supervise senior billers, AR specialists, team leads, and trainees.
• Assign tasks, monitor productivity, and review team performance daily.
• Provide training, coaching, and mentorship to improve skill levels.
• Conduct weekly team meetings and performance reviews.
• Maintain a positive, disciplined, and high-performing team environment.

2. RCM Operations Oversight

• Ensure accurate and timely charge entry, claim submission, and insurance follow-up.
• Maintain high clean-claim rate and reduce payer-specific errors.
• Monitor AR aging, collections performance, denial trends, and unresolved claims.
• Oversee denial management workflows including appeals, corrected claims, and documentation requests.
• Manage payment posting accuracy (if included in assigned scope).

3. Client Relationship Management

• Serve as the primary point of contact for assigned U.S. healthcare practices.
• Conduct monthly performance review meetings and share RCM KPIs.
• Communicate issues, updates, and resolutions promptly to clients.
• Coordinate with providers to gather missing documents or clarify billing issues.

4. Reporting & Data Analysis

• Prepare weekly and monthly reports on billing, AR, collections, and denials.
• Analyze practice-level trends to identify improvement areas.
• Recommend process improvements to increase revenue and operational efficiency.
• Track team KPIs including productivity, accuracy, TAT, and collection goals.

5. Cross-Department Collaboration

• Work with Credentialing, Coding, QA, and Tech teams to resolve cross-functional issues.
• Support onboarding of new clinics/providers into the RCM workflow.
• Assist with system improvements, EMR optimizations, and process automation initiatives.

6. Compliance & Quality Control

• Ensure adherence to HIPAA, payer guidelines, and internal SOPs.
• Identify errors and implement corrective action plans.
• Conduct quality audits to ensure accurate documentation and compliance.

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Required Skills & Qualifications

• 4–7+ years of experience in U.S. medical billing, AR, and RCM operations.
• Strong knowledge of CPT, ICD-10, HCPCS, modifiers, claim lifecycles, and denial categories.
• Proven experience supervising teams and managing performance.
• Excellent English communication skills for client interaction.
• Strong analytical skills with proficiency in Excel/Google Sheets.
• Experience with major EMRs (eCW, CareCloud, DrChrono, Athena, AdvancedMD).
• Ability to handle complex escalations and work under pressure.

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Preferred Qualifications

• Experience managing multi-specialty practices (IM, OB/GYN, Urgent Care, Endocrinology, Behavioral Health, etc.).
• Exposure to credentialing workflows and compliance requirements.
• Experience with automation/AI-based billing tools (added advantage).
• Strong leadership presence and problem-solving abilities.

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Benefits

• Competitive salary + monthly performance incentives.
• Leadership career path toward Manager → Senior Manager → Director, RCM.
• Professional training and development opportunities.
• Health/medical allowance (if applicable).
• Opportunity to lead high-impact U.S. healthcare accounts.

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How to Apply

Please send your CV to HR@genmeditech.com with the subject line:
“Senior Team Lead / Associate Manager – RCM – [Your Name]”