Location: Rawalpindi (Onsite)
Job Type: Full-Time
Department: Revenue Cycle Management (Medical Billing & AR)

---

Position Overview

We are seeking an experienced Senior Team Lead / Associate Manager to oversee day-to-day RCM operations, including medical billing, charge entry, claim submission, AR follow-up, payment posting, and denial management. This hybrid leadership role requires hands-on expertise in U.S. medical billing and the ability to manage and develop teams while ensuring high performance and client satisfaction.

This role is ideal for a candidate who has extensive experience in U.S. RCM and is ready to lead teams, manage client relationships, and drive operational excellence.

---

Key Responsibilities

1. Leadership & Team Management

• Supervise senior billers, AR specialists, team leads, and trainees.
• Assign tasks, monitor productivity, and review team performance daily.
• Provide training, coaching, and mentorship to improve skill levels.
• Conduct weekly team meetings and performance reviews.
• Maintain a positive, disciplined, and high-performing team environment.

2. RCM Operations Oversight

• Ensure accurate and timely charge entry, claim submission, and insurance follow-up.
• Maintain high clean-claim rate and reduce payer-specific errors.
• Monitor AR aging, collections performance, denial trends, and unresolved claims.
• Oversee denial management workflows including appeals, corrected claims, and documentation requests.
• Manage payment posting accuracy (if included in assigned scope).

3. Client Relationship Management

• Serve as the primary point of contact for assigned U.S. healthcare practices.
• Conduct monthly performance review meetings and share RCM KPIs.
• Communicate issues, updates, and resolutions promptly to clients.
• Coordinate with providers to gather missing documents or clarify billing issues.

4. Reporting & Data Analysis

• Prepare weekly and monthly reports on billing, AR, collections, and denials.
• Analyze practice-level trends to identify improvement areas.
• Recommend process improvements to increase revenue and operational efficiency.
• Track team KPIs including productivity, accuracy, TAT, and collection goals.

5. Cross-Department Collaboration

• Work with Credentialing, Coding, QA, and Tech teams to resolve cross-functional issues.
• Support onboarding of new clinics/providers into the RCM workflow.
• Assist with system improvements, EMR optimizations, and process automation initiatives.

6. Compliance & Quality Control

• Ensure adherence to HIPAA, payer guidelines, and internal SOPs.
• Identify errors and implement corrective action plans.
• Conduct quality audits to ensure accurate documentation and compliance.

---

Required Skills & Qualifications

• 4–7+ years of experience in U.S. medical billing, AR, and RCM operations.
• Strong knowledge of CPT, ICD-10, HCPCS, modifiers, claim lifecycles, and denial categories.
• Proven experience supervising teams and managing performance.
• Excellent English communication skills for client interaction.
• Strong analytical skills with proficiency in Excel/Google Sheets.
• Experience with major EMRs (eCW, CareCloud, DrChrono, Athena, AdvancedMD).
• Ability to handle complex escalations and work under pressure.

---

Preferred Qualifications

• Experience managing multi-specialty practices (IM, OB/GYN, Urgent Care, Endocrinology, Behavioral Health, etc.).
• Exposure to credentialing workflows and compliance requirements.
• Experience with automation/AI-based billing tools (added advantage).
• Strong leadership presence and problem-solving abilities.

---

Benefits

• Competitive salary + monthly performance incentives.
• Leadership career path toward Manager → Senior Manager → Director, RCM.
• Professional training and development opportunities.
• Health/medical allowance (if applicable).
• Opportunity to lead high-impact U.S. healthcare accounts.

---

How to Apply

Please send your CV to HR@genmeditech.com with the subject line:
“Senior Team Lead / Associate Manager – RCM – [Your Name]”

Location: Onsite (Rawalpindi)
Job Type: Full-Time
Department: Revenue Cycle Management (RCM)

Position Overview

The Junior Medical Biller supports the billing team with daily charge entry, claim submission, and general administrative tasks. This role is ideal for candidates who are new to U.S. medical billing and want to grow into a full billing role through training and hands-on experience.

Key Responsibilities

• Enter charges and patient demographics accurately into the billing system.
• Assist with preparing and submitting claims to insurance companies.
• Review encounters for missing information and coordinate with senior billers to resolve issues.
• Monitor basic rejections from clearinghouses and flag them for correction.
• Verify insurance coverage and document eligibility when required.
• Maintain organized logs of daily work and claim submissions.
• Support senior billers and team leads with routine billing tasks.

Required Skills & Qualifications

• Bachelor’s degree preferred but not mandatory.
• Strong English comprehension and communication skills.
• Basic computer skills and familiarity with Excel/Google Sheets.
• Ability to learn medical terminology, CPT/ICD codes, and insurance workflows.
• Attention to detail and accuracy.
• Quick learner with a positive attitude and willingness to take mentorship.

Preferred Qualifications

• Internship or prior experience in medical billing (optional).
• Familiarity with EMR/EHR systems is a plus.

Benefits

• Competitive salary.
• Training from senior billing staff.
• Clear career path to Medical Biller → Senior Biller → Team Lead.
• Monthly performance bonuses.

How to Apply

Please send your CV to HR@genmeditech.com with the subject line:
“Junior Medical Biller – [Your Name]”

---

2. Job Title: Junior AR (Accounts Receivable) Specialist

Location: Onsite (Rawalpindi/Islamabad)
Job Type: Full-Time
Department: AR / Revenue Cycle Management

Position Overview

The Junior AR Specialist supports the AR team in following up on unpaid claims, identifying basic denials, and assisting in the collections process. The role is designed for candidates starting their career in U.S. medical billing and AR.

Key Responsibilities

• Assist with following up on unpaid or rejected claims.
• Use payer portals to check claim status and document findings.
• Identify simple denial reasons and escalate complex issues to senior AR staff.
• Update internal AR logs and maintain accurate account documentation.
• Review EOBs/ERAs under supervision to understand payment discrepancies.
• Support the AR team in preparing appeals or reprocessing requests.
• Meet daily productivity targets assigned by the team lead.

Required Skills & Qualifications

• Strong verbal and written English communication skills.
• Confidence and willingness to speak with U.S. insurance representatives (training provided).
• Basic computer and documentation skills.
• Ability to work in a fast-paced environment.
• Strong attention to detail and willingness to learn insurance guidelines.

Preferred Qualifications

• Internship or entry-level experience in medical billing or call center environment.
• Familiarity with U.S. healthcare terms is a plus but not required.

Benefits

• Competitive salary.
• Training on AR follow-up and denial resolution.
• Growth path to AR Specialist → Senior AR Specialist → Team Lead.
• Monthly performance bonuses.

How to Apply

Please send your CV to HR@genmeditech.com with the subject line:
“Junior AR Specialist – [Your Name]”

Location: Onsite (Rawalpindi)

Job Type: Full-Time

Department: Revenue Cycle Management (RCM)

---

Position Overview

The Medical Billing Specialist is responsible for preparing and submitting clean claims to insurance companies, ensuring accurate charge entry, verifying benefits, correcting billing errors, and supporting the overall revenue cycle workflow. This role requires deep understanding of CPT/ICD codes, payer policies, and U.S. medical billing best practices.

---

Key Responsibilities

1. Charge Entry & Claims Submission

• Enter charges accurately based on provider documentation (superbills, encounter notes).
• Verify coding completeness and ensure CPT, ICD-10, and modifiers are applied accurately.
• Submit clean claims to Medicare, Medicaid, commercial payers, and clearinghouses (Waystar, Trizetto, Availity).
• Correct claim rejections promptly from clearinghouses or payers.

2. Insurance Eligibility & Benefits Verification

• Verify insurance coverage, copays, deductibles, and plan-specific requirements.
• Document eligibility findings and communicate discrepancies to the provider or front desk team.
• Manage prior authorizations (if required by specialty).

3. Denial Prevention & Quality Checks

• Review encounters for missing documentation, coding errors, demographic issues, or eligibility problems.
• Proactively identify trends that may lead to denials (e.g., credentialing issues, incomplete charts).
• Coordinate with Coding, AR, and Credentialing teams to prevent recurring errors.

4. Payment Posting Support (if required)

• Assist in posting ERAs/EOBs into the billing system.
• Report payment variances or payer issues to the Team Lead.
• Ensure correct adjustments and write-offs follow company policy.

5. Documentation & Reporting

• Maintain accurate record-keeping for claims, rejections, and submissions.
• Provide daily/weekly updates on claim status, rejection trends, and workload progress.
• Track productivity KPIs such as charge entry accuracy and claim acceptance rates.

6. Communication & Coordination

• Work closely with providers, coders, AR specialists, and practice managers to resolve missing or incorrect information.
• Communicate professionally with insurance representatives when needed.
• Support credentialing or enrollment checks related to claim submission issues.

---

Required Skills & Qualifications

• 1–3 years of experience in U.S. medical billing (mandatory).
• Strong understanding of CPT, ICD-10, HCPCS codes, and payer-specific billing rules.
• Experience with EMR/EHR systems such as eClinicalWorks, CareCloud, DrChrono, AdvancedMD, or Athena (preferred).
• Familiarity with clearinghouses (Waystar, Trizetto, Availity, Office Ally).
• Excellent communication skills (verbal & written).
• High accuracy, attention to detail, and strong problem-solving skills.
• Ability to manage high-volume work efficiently.
• Basic understanding of HIPAA requirements and patient privacy.

---

Preferred Qualifications

• Experience working with multispecialty practices (Internal Medicine, OB/GYN, Urgent Care, Endocrinology, etc.).
• Understanding of insurance guidelines for Medicare, Medicaid, BCBS, UHC, Aetna, Cigna, etc.
• Knowledge of claim lifecycles (from charge entry → submission → adjudication).
• Strong analytical skills for troubleshooting rejections and errors.

---

KPIs / Performance Expectations

• High clean claim rate at first submission (95%+).
• Low rejection/error rate.
• Daily charge posting accuracy above organizational standards.
• Timely submission of claims within 24–48 hours of receiving charges.
• Zero HIPAA violations.

---

Benefits

• Competitive salary package.
• Monthly performance-based bonuses.
• Health/medical allowance (if applicable).
• Growth opportunities (Senior Biller → Team Lead → Assistant Manager).
• Continuous training and skill development.

---

How to Apply

Please send your updated CV to hr@genmeditech.comwith the subject line:
“Medical Billing Specialist – [Your Name]”

Department: Revenue Cycle Management (RCM) / Accounts Receivable

Position Overview

The AR Specialist is responsible for managing the full Accounts Receivable cycle, ensuring timely follow-up with insurance companies, resolving claim denials, and driving overall collections performance. This role requires strong analytical skills, excellent communication, and a deep understanding of U.S. healthcare billing, insurance guidelines, and payer-specific policies.

---

Key Responsibilities

1. Claims Follow-Up & Resolution

• Perform timely follow-ups on outstanding insurance claims via phone calls and payer portals.
• Review claims statuses and identify reasons for denials, rejections, or underpayments.
• Initiate reprocessing, appeals, and corrected claims based on payer feedback.
• Work claims across Medicare, Medicaid, BCBS, Aetna, Cigna, UHC, and commercial payers.

2. Denial Management

• Analyze denial trends and categorize issues (coding, eligibility, credentialing, medical records, billing errors).
• Prepare appeal letters with appropriate supporting documents.
• Coordinate with billing, coding, and credentialing teams to resolve root causes.

3. Payment Posting & Reconciliation (if required)

• Review EOBs, ERAs, and payment discrepancies.
• Communicate payment variances to team leads for correction.
• Ensure accurate posting and adjustments within the system.

4. Documentation & Reporting

• Maintain detailed notes for each account in the system.
• Generate daily/weekly reports on AR aging, denial trends, and collection performance.
• Track progress against monthly AR/collection targets.

5. Communication & Coordination

• Liaise with internal teams (Billing, Coding, Credentialing) to resolve account issues.
• Communicate clearly with insurance representatives and escalate unresolved matters when needed.
• Provide regular updates to Team Lead/Manager on account statuses.

---

Required Skills & Qualifications

• Minimum 1–3 years of experience in U.S. medical billing AR follow-up.
• Strong understanding of EOBs, ERAs, CPT, ICD, HCPCS codes, and common denial codes.
• Excellent English communication (verbal & written).
• Familiar with EMR/EHR and billing systems such as eClinicalWorks, CareCloud, DrChrono, AdvancedMD, or Athena (preferred).
• Strong analytical and problem-solving skills.
• Ability to handle large volumes of accounts with accuracy and attention to detail.
• Knowledge of HIPAA compliance and confidentiality standards.

---

Preferred Qualifications

• Experience working for U.S.-based clinics, urgent care, specialists, or multi-specialty practices.
• Familiarity with RCM KPIs — aging buckets, first-pass resolution, denial rates, and collection % targets.
• Ability to work independently and in a fast-paced environment.
• Strong follow-up discipline and time management.

---

KPIs / Performance Expectations

• Maintain AR aging under assigned thresholds (e.g., <90 days).
• Meet monthly collection and follow-up targets.
• Reduce denial rates through timely resolution.
• Maintain accurate account documentation and follow-up logs.
• Zero tolerance for HIPAA violations.

---

Benefits

• Competitive salary package.
• Monthly performance bonuses based on KPIs.
• Medical insurance allowance (if applicable).
• Professional development and training.
• Growth path to Senior AR Specialist / Team Lead.

---

How to Apply

Interested candidates may send their CV to hr@genmeditech.com with the subject line: “AR Specialist Application – [Name]”.